Last week, a friend of mine handed me an article from the current issue of Psychology Today Magazine; this is an article that I wish would be in all the major business journals. The article, entitled, “Paid to Smile,” is …

Innovation at Zappos.com: It’s the Culture Read more »

A colleague sent me a link from a Fox affiliate in Philadelphia in which the “journalist” goes on a rant because the State of Pennsylvania spent nearly $20,000 for four days of communication skills and leadership skills training. The anchor …

Communication and Leadership Training are Never Wasted Read more »

Once upon a time, long, long ago, almost all companies and businesses aimed to provide value. That is, that while their first objective was to make a profit, many—if not most—of them also sought to provide goods and services that …

Short-Term Profit Versus Long-Term Value Read more »