One of our trainers at Barnes & Conti—and this is someone who has trained in all kinds of companies and industries—has told me repeatedly that just about every department, organization, and/or company is beset with problems. Yet in so many …

For Thanksgiving: Gratitude in the Workplace Read more »

Last week, a friend of mine handed me an article from the current issue of Psychology Today Magazine; this is an article that I wish would be in all the major business journals. The article, entitled, “Paid to Smile,” is …

Innovation at Zappos.com: It’s the Culture Read more »