The Barnes & Conti Newsletter:
August 2013
Featured Article: Talking Straight: Helping Others
to Handle Difficult Feedback (excerpt)
by B. Kim Barnes
When Feedback Feels Like Bad
News
Feedback, even when requested, may come as a surprise
to the person who asked for it. If he/she is expecting confirmation
of his or her decisions, plans, leadership style or practices,
or interpersonal behavior, and the feedback is negative, cognitive
dissonance may occur. Bad news is bad in direct proportion to the
way it compares to a person’s expectations. The person believes
one thing to be true and is faced with information that contradicts
a belief—one that may be strongly held and that may be based
on his or her self-image and/or value set.
What We Fear: Bad Reactions to Bad News
The person who has to carry the disconfirming message
can expect to be confronted by some negative reactions. When we
have to deliver feedback that may be perceived as bad news, we
are usually concerned that:
- The client may become angry, upset and/or emotional
- The client may blame us for the situation
- He or she may take
negative feelings out on those who provided the feedback
- The
information may not be taken in and thus the intervention will
not succeed...
A Model for Talking Straight
“Talking Straight” means giving people straightforward
and accurate information with the expectation that they are adults
who can handle it. When you are Talking Straight you are not
- Protecting the other from the truth
- Softening the
impact
- Exaggerating the impact
- Taking responsibility
for how the other reacts...
Download
this free white paper with this link.
Don't Miss
Out! Navigate
your life and career with Kim Barnes at the OD Network
Conference
Are you making the right decisions? In
daily life? In your career?
On October 8, 2013 from 12:30 – 2:00
pm, Kim Barnes is facilitating the session, “Self-Navigation:
Be the Captain of Your Life and Career” at the Organization Development
Network Annual Conference.
By participating in the session, you will:
- Gain insight into your decision making processes
- Learn
a conscious and disciplined approach to analyzing and making decisions
- Use
a simple, yet profound model for guiding yourself through the maze
of possible options
Read
a description for this and other sessions.
Register
before September 1 and get a discount!
Deal of the
Month Goes Public!
Throughout the year, Barnes & Conti facilitates public programs
so that people outside of our corporate trainings can benefit from
the skills we teach.
This October our extremely popular, Consulting
on the Inside and Exercising
Influence public
programs are being held. (Dates are posted at the right, above
this month’s recipe.)
Take
advantage of both by buying one and getting the second one half-off!
- Click
this link to register
- When you get to registration page two, type OFFERN into
the company code box and you will receive your discount.
Happy learning!
Harvard Business Review: Spotlight on
Influence
We were delighted that the Harvard
Business Review featured several articles
on influence in the July-August 2013 issue. Of the four
articles, we thought that “The Uses (and Abuses)
of Influence”
an interview with social scientist and influence guru Robert Cialdini
would benefit our influence exercising readers the most.
Read
the article on the HBR website
Around
the World: Our Global Partners
ASAS Training: Saudi Arabia
This month, we are featuring our partner
in Saudi Arabia, ASAS Training.ASAS
Training was established in 2010 aiming at contributing
to performance enhancement initiatives in the public and private
institutions.
ASAS Training currently offers our Managing Innovation and
Exercising Influence programs.
More
information about our partners
Contact
us about global training
Organizational Development Trends in Saudi Arabia
by Tawfiq Algargoush, CEO of ASAS Training
Organizations in Saudi Arabia are facing various challenges to
cope with the fast-changing business environment. Tremendous business
opportunities are emerging, largely as a result of significant
government spending aimed at enhancing the country’s public
services and Saudi lifestyle. The government is funding education,
health, government services, introduction of e-government, and
other sectors and services as well.
Concurrent with these funding initiatives the Saudi government
has taken serious steps to address both the high unemployment rate
for young Saudi men as well as the much higher rate of unemployment
among women. When Saudi Arabia joined the WTO and established Capital
Market Authority, the business environment suddenly became more
competitive, resulting in a regularized market. Local Saudi companies
were most affected by these new challenges. The government is exerting
greater pressure in the private sector to increase the numbers
of Saudi men and women in their workforces.
All these changes mean that organizational development programs
are in high demand; programs are needed to address many organizational
challenges including:
- Training and development for fresh graduates filling entry level
positions
- Leadership programs for young leaders taking new challenges
- Training and professional development programs for Saudi women
- Development programs addressing business ethics issues
- Development
programs for executives addressing social responsibility
The current business environment also gave birth to a wave of new entrepreneurs
in the country. These entrepreneurs are able to take advantage of the
many financing organizations established by the government and the private
sector. Several non-profit organizations established training and development
programs to address the needs of these new businesses. Unfortunately,
many of these programs are more focused on theory than addressing real
business environment issues.
ASAS Training is poised to meet the challenges of the Saudi business
environment. Our distinctive training programs are designed to meet the
job market demands for skilled professionals. Our Management and Leadership
training includes addressing all levels of management, including executives
and leaders. Together with our partners, we can meet the challenges and
opportunities in Saudi Arabia’s new business environment.
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In this Issue:
Upcoming Open Enrollment Programs
Exercising Influence™
October 17, 2013,
Berkeley, CA
1-Day, $725
Consulting on the Inside™
October 18, 2013, Berkeley, CA
1-Day, $725
See
the full schedule on our website to register online
Recipe: Chicken Tagine with Lemon and
Olives
This classic recipe originated in Morocco and is
popular throughout North Africa and the Middle East. A tagine is
a slow cooked stew, traditionally cooked in a clay pot with a conical
cover. Any heavy, covered stewing pot will work fine. If you can’t
get preserved lemons, use the grated zest and juice of two lemons,
preferably Meyer lemons.
Ingredients:
- 2 - 4 cloves of garlic, minced
- Olive oil (or any oil)
for pan-frying chicken and mixing marinade
- 1 or 2 chickens,
cut into serving sized pieces; or similar amount of chicken breasts
- 2 onions, finely chopped
- 2 cups chicken broth or stock
(or water)
- 1 cup green olives
- 2 preserved lemons, cut into
slices (see above)
- Salt, to taste
Spices
- 1/4 tsp black pepper
- 1/4 tsp ground ginger
- Pinch of saffron
- 1 tsp cumin
(optional)
- 1 tsp turmeric (optional)
- 1 stick of cinnamon
or a few pinches of ground cinnamon (optional)
Method:
- Mix the garlic, some black pepper, and a spoonful of oil.
Rub the chicken with the mixture and set aside for a few hours
or overnight.
- Heat the oil in a tagine. Fry the chicken until
all sides begin to brown. Add spices. (The black pepper, ginger,
and saffron are most typical. If you have no saffron, consider
one or two of the optional spices, which can be added according
to you liking.) Add onions. Stir-fry over high heat for a few
minutes.
- Add chicken broth, stock, or water. Bring to boil.
Reduce heat. Cover, but leave a crack for steam to escape. Simmer
over low heat for thirty minutes or more.
- Add olives and preserved
lemons. Add salt and adjust seasoning. Continue to simmer. Remove
chicken and set aside. If necessary, bring sauce to boil, stirring
continuously, until thickened.
- Serve chicken, covered with
sauce.
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